Shipping Policy

Montinore Estate currently ships wine directly to customers in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin and Wyoming. We are able to ship non-alcoholic items to all states. 

When shipping wine, due to its alcoholic content, federal law requires the signature of a person 21 years of age or older at the time of delivery. We recommend shipping wine to a business address, if possible, in order to avoid delays associated with obtaining a signature. If you would like to make specific arrangements with the carrier handling your delivery, you can do so by calling the carrier directly and providing the package tracking number.

We ship wine year-round via UPS and FedEx, but keep in mind that wine is a perishable product and extreme weather conditions, either hot or cold, can impact its overall quality. If you’re shipping to an extreme temperature climate, especially during the summer or winter months, we highly recommend upgrading your shipping method to express. During periods of extreme temperature at the winery, all orders not placed via express shipping will be held automatically until temperatures stabilize.

We are also able to hold orders placed during extreme weather months until temperatures stabilize. If you would like your order to be shipped at a later date, in the notes section of the order, please provide the date you would like your order shipped, or simply state, "Hold until cool/warm" and we will ship the wine when its destination reaches adequate temperatures.

For date-sensitive orders, please call us directly at (503)-857-0176.

Refund Policy

We take great pride in ensuring the wine we craft is received in pristine condition. However, sometimes issues happen between our door and your table. We want to help resolve these issues as quickly as possible. Please see below for our policies regarding wine shipments.

DAMAGED IN SHIPMENT

If you receive your wine and it has been damaged during shipment, please email us at info@montinore.com within 3 days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

EXCHANGES

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 10 days of receiving the shipment at info@montinore.com.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any other questions or concerns about your order or the quality of wine you receive, please let us know by emailing us at info@montinore.com or calling (503)-857-0176.